Frequently asked questions

UniFi is Ubiquiti's platform for networking, WiFi, video surveillance, access control and telephony. All devices are managed from a console (Cloud Gateway) and the UniFi app, with no licences or fees.

Ubiquiti Inc. is the US manufacturer of UniFi equipment. UI.com is its official website and store.

IPProtec is a Ubiquiti UniFi installation specialist based in Bétera working across Valencia and its metropolitan area: design, installation, configuration and maintenance.

Yes: from the fibre line to the last access point, camera or reader, including cabling, network cabinet, configuration and documentation.

Yes, UniFi Protect systems with local recording, person and vehicle detection, sensors and video doorbells.

Yes, UniFi Access for doors, gates, garages and lifts, with card, PIN, phone, Apple/Google Wallet, QR or licence plate depending on the reader.

Yes: indoor access points per floor and outdoor ones for garden, terrace and pool, wired and with a single network name.

Yes, sized by number of users and areas, with separate networks for staff and guests.

Yes. We measure, find the problem and fix it with adjustments, relocation or expansion, keeping what works.

Yes, we expand, configure and maintain UniFi installations done by others, after reviewing them.

Yes, as a standalone service or as the first phase of the project: plans, architecture, bill of materials and quote.

Yes, and it's the most efficient way: cabling is done once, cameras are PoE-powered and sit on their own network.

Yes. UniFi Access runs on the same console as the network and cameras, and every unlock can be viewed with its video.

Yes, with plans for remote monitoring, controlled updates, periodic checks and priority response.

We're not a shop: we supply hardware as part of an installation project, choosing the right model for each point.

Yes. We can handle surveys, proposals and handovers in English or Spanish.

No. The UniFi Network application and remote management through UniFi Site Manager require no licences or subscriptions. You pay for the hardware and, where applicable, installation and maintenance.

It's recommended: the Cloud Gateway acts as router and firewall and hosts the management application. Other console options exist, but for new installations the gateway simplifies everything and can also run Protect or Access if the model supports it.

In many cases the ISP router is set to bridge mode or placed in front of the UniFi gateway. We decide based on the line type (fibre, 5G, static IP) and the ISP's services such as TV or telephony.

No. Recording, detections and remote access require no subscription. The cost is the hardware (cameras, console or NVR and disks) and installation.

On the disks of the UniFi console or NVR installed at your home or business. You can watch them remotely, but they are not uploaded to a third-party cloud.

It depends on the number of cameras, resolution, recording mode and disk capacity. We calculate storage during design to meet the days you need.

UniFi Protect supports compatible third-party ONVIF cameras with limited features compared with UniFi cameras. We assess it case by case when there are existing cameras to reuse.

Yes. With the UniFi Identity app or Touch Pass in Apple Wallet or Google Wallet, depending on the installed reader.

Yes, through the Gate Hub connected to the existing operator, as long as the control panel has an open input. We check it during the site visit.

Without Internet, access control keeps working locally. During a power cut, behaviour depends on the lock (fail-safe or fail-secure) and whether there is a UPS; we define it according to each door's security needs.

Yes. We combine indoor access points with outdoor ones (U7 Outdoor or U7 Pro Outdoor) and, for outbuildings without cable, point-to-point wireless links.

Wired whenever possible: they deliver more speed and stability. We use wireless mesh only where cable can't be run.

It depends on the area, materials and users. As a guide, a home usually needs one per floor plus one per outdoor area; we confirm it in the survey.

Yes, with the UniFi Protect app, live and recorded, from anywhere and with no fee.

Data protection law: an information sign, not filming the public road beyond what's strictly necessary and keeping footage for a limited time. We advise on the placement of each camera.

NFC cards and fobs, PIN, the UniFi Identity app, Touch Pass in Apple Wallet and Google Wallet and QR for visitors. Fingerprint and face recognition on readers that support them.

Usually yes, by adapting or replacing the lock. We assess it during the visit according to the door type and use.

Yes, after an initial review to document and correct what's needed.