Support
Technical support for UniFi networks and systems
Something stopped working? Remote diagnosis when possible and a visit when needed.
In short: We provide technical support for UniFi installations: remote diagnosis through the console, resolution of network, WiFi, camera and access control incidents, and on-site visits when necessary.
Our approach
A camera that doesn't record, a door that won't open or a network that drops now and then. With access to the console, many incidents are diagnosed and solved remotely.
If a device needs replacing, we diagnose it and tell you the fastest route: manufacturer warranty, replacement or a temporary alternative.
Benefits
What you gain
Remote diagnosis
Faster and no travel needed.
UniFi specialists
We know the platform in depth.
On site in Valencia
A visit when it's needed.
Equipment diagnosis
We know whether it's configuration or hardware.
Applications
Where we install it
One-off incidents
Outages, drop-outs or offline devices.
Usage questions
Users, access, exporting video.
Minor changes
New network, new user, new rule.
Process
How we work on this service
- 01
Report
Tell us what's happening by phone, WhatsApp or email.
- 02
Diagnosis
Remotely if possible.
- 03
Resolution
Remotely or with a visit.
- 04
Close-out
Explanation of the cause and recommendations.
Compatible products
Hardware at the service of the design
Cloud Gateways
Router, firewall and the console that runs Network, Protect and Access.
- UCG-Ultra
- UCG-Max
- UCG-Fiber
- UDM-Pro
- UDM-SE
- UDM-Pro-Max
The model is chosen by number of devices, required security throughput and whether it must record cameras.
Scenarios
Explore it in a real project
FAQ
About technical support
Do you support installations you didn't do?
Yes. The first intervention includes reviewing the installation to understand how it's built.
How do I request support?
By phone, WhatsApp or the contact form, explaining what's happening and since when.
Have an incident?
Tell us what's happening and we'll help.