Maintenance
UniFi installation maintenance
Keep your installation working as well in three years as it does today: controlled updates, monitoring and periodic checks.
In short: UniFi maintenance includes remote monitoring, planned firmware updates, configuration backups, checks of cameras and recordings, and priority response to incidents.
Our approach
A network isn't installed and forgotten: devices receive updates, users are added, recording disks age and outdoor cameras get dirty.
With a maintenance plan we get ahead of problems and, if something fails, we already know your installation.
Benefits
What you gain
Controlled updates
Tested and applied in an agreed window.
Monitoring
Alerts for offline devices or failing disks.
Configuration backups
Fast recovery from faults.
Priority
Preferential response for plan customers.
Applications
Where we install it
Businesses
Continuity of network, cameras and access.
Communities and hotels
Installations with many users.
Homes
Annual check and support.
Process
How we work on this service
- 01
Onboarding
Initial review and documentation.
- 02
Monitoring
Continuous remote follow-up.
- 03
Periodic checks
Updates, disks, cameras and access.
- 04
Report
Status summary and recommendations.
Compatible products
Hardware at the service of the design
Cloud Gateways
Router, firewall and the console that runs Network, Protect and Access.
- UCG-Ultra
- UCG-Max
- UCG-Fiber
- UDM-Pro
- UDM-SE
- UDM-Pro-Max
The model is chosen by number of devices, required security throughput and whether it must record cameras.
Recording
Local storage of recordings.
- UNVR
- UNVR Pro
- UDM-Pro / UDM-SE
- UCG-Max with disk
Scenarios
Explore it in a real project
FAQ
About unifi maintenance
Do you offer maintenance?
Yes, with plans tailored to the size of the installation: remote monitoring, controlled updates, periodic checks and priority response.
Do you maintain installations you didn't do?
Yes, after an initial review to document and correct what's needed.
Want to stop worrying about the network?
We'll propose a tailored maintenance plan.
Related services
Technical support
Something stopped working? Remote diagnosis when possible and a visit when needed.
View serviceNetwork audit
An exact picture of your network: what's there, how it's configured, what risks it has and what to do first.
View serviceExpanding installations
Add access points, cameras or doors to your UniFi system without redoing what already works.
View service